Refund policy

Refund & Return Policy

Last updated: 11/26/2025

We want you to be fully satisfied with your purchase. If you are not happy, please review our return policy below.

Eligibility for Returns

Returns accepted within 14 days of receiving the product.

Item must be unused, undamaged, and in original packaging.

Proof of purchase or order number is required.

Non-returnable items

Customized or personalized items

Discounted or final-sale products

Used or damaged items by the customer

Return Process

Contact us at 📧 fenton@spielberater.com

We will provide the return address and instructions

Once the item is received & inspected, your refund will be processed within 3–7 business days

Who Pays Return Shipping?

The customer is responsible for return shipping cost

If the product arrives damaged or the wrong item is sent, we cover the cost

Refund Method

Refund will be issued to the original payment method only

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