Refund policy
Refund & Return Policy
Last updated: 11/26/2025
We want you to be fully satisfied with your purchase. If you are not happy, please review our return policy below.
Eligibility for Returns
Returns accepted within 14 days of receiving the product.
Item must be unused, undamaged, and in original packaging.
Proof of purchase or order number is required.
Non-returnable items
Customized or personalized items
Discounted or final-sale products
Used or damaged items by the customer
Return Process
Contact us at 📧 fenton@spielberater.com
We will provide the return address and instructions
Once the item is received & inspected, your refund will be processed within 3–7 business days
Who Pays Return Shipping?
The customer is responsible for return shipping cost
If the product arrives damaged or the wrong item is sent, we cover the cost
Refund Method
Refund will be issued to the original payment method only
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